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Shipping Policy

Free Shipping on All Orders

Xtool is proud to offer free shipping on all orders. We have global warehouses like the USA, UK, Australia, EU, Asia, etc. We choose the nearest warehouse for shipment according to the customer's address.We use the best carriers in the industry to ensure your order arrives on time. During the checkout process, the website will automatically free shipping for orders to your delivery address. Delivery times vary depending on the delivery address you choose, item availability, and when you place your order.
If customs fees happen, please contact info@xtoolglobal.com, and we will bear the expenses.

Shipping Time

We will arrange delivery within 24 hours after you have placed your order.For orders placed in the USA, UK, Australia, and EU regions, the shipping time will take 3-7 days.Other Regions' orders will be sent from the China warehouse, the shipping time will take about 5-10 days.If the transport delay happens, please let us know and we will check the shipping status;If the orders are never received, please let us know what happened, we will check with express engency and reschedule shipment or coordinate compensation.

Order Processing

Orders received before 2 pm PST will ship the same business day from one of our US-based warehouses. Orders received after 2 pm PST will ship the next business day.

Battery Shipping Restrictions

Tools containing batteries are subject to shipping restrictions that limit the number of batteries that can be included in each shipping box. Orders for multiple tools with batteries may be shipped in multiple shipping boxes to comply with carrier shipping restrictions.

Next steps

Once your order is placed, we will send information about your order to the email address you provided during the checkout process.

Order Confirmation

The order confirmation email provides a summary of the items in your order.

Shipping Notification

Once your order has shipped, we will send a shipment notification email. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package on the carrier's website.

Order Tracking

To track the status of an existing order, please go to our order inquiry page. Enter your order number and the email address you used when placing your order to check the status of your order. You can find your order number in the order confirmation email sent your order was placed. If you are not able to locate your Order Number or have any additional questions regarding the status of your order, please contact Xtool Support at support@xtoolglobal.com.

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