We recently received feedback from some users of the XTOOL A30 Series that the iOS app occasionally became stuck on a certain interface, preventing normal use.
What Happened?
This issue was caused by an earlier app version on iOS, which resulted in the application freezing during operation.
Resolution
Our technical team quickly identified and addressed the root cause. A new app version has already been released online and has successfully passed Apple’s official App Store review process.
What to Do Next
If you encountered this issue on your A30 Series device:
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Open the App Store on your iOS device.
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Search for the XTOOL A30 app.
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Download the latest version.
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Restart the app and continue diagnostics as normal.
Final Notes
We are committed to ensuring that XTOOL users have the best possible experience with our diagnostic tools. The app has now been fully restored, and you can confidently update to the latest version to continue using all functions without interruption.
Thank you for your patience and continued support!
4 comments
After using the new Anyscan+ app on my iPhone with A30M, I was prompted to perform a firmware update, which completed successfully.
However, I am now experiencing a serious issue when scanning vehicles. For example, I am scanning a GWM Cannon Alpha in Australia with the 2.4L diesel engine (known as the Great Wall Shanhai in China). The Anyscan+ incorrectly identifies the vehicle as having a 2.0L engine and also displays the wrong engine model.
There is also another serious issue during the Auto Scan. Part way through the scan, the vehicle’s dashboard begins displaying multiple warning/error messages. These errors are not actually present before the scan. Once I disconnect the A30M, turn the vehicle off and then restart it, all of the errors disappear.
This is very concerning and makes the scanner difficult and potentially unsafe to use. False vehicle information is already a problem, but causing multiple warning messages to appear on the vehicle during an Auto Scan creates a lot of confusion and could potentially lead to unnecessary concern or incorrect diagnosis.
Could you please investigate whether this is a known issue with the latest Anyscan+ app/firmware, particularly with the GWM Cannon Alpha 2.4L diesel, and advise whether there is a firmware or software update that can correct it?
Can’t get my xtool A30 pro device to update
Bonjour,
J’ai acheté un A30M il y as environ 1 an et je voulais savoir si il y a une mise à jour pour qu’il est les même fonctionnalités que le V2 ? Ou alors cela n’est pas possible avec le premier.
Merci pour votre réponse cordialement
Boa tarde, meu aparelho não quer abrir a página inicial das montadoras. Está recomendando entrar na internet, porém a internet já está ativa.