Recently, some new users of the XTOOL A30D and A30M reported difficulties when trying to locate diagnostic software packages for specific car brands such as BMW, Toyota, and Lexus.
What Happened?
Between August 25 and August 31, 2025, Android users who registered and activated their A30D/A30M devices for the first time experienced an error in the upgrade interface. The system incorrectly showed that all diagnostic packages were already updated to the latest version, preventing users from downloading the necessary software.
This issue was caused by a backend configuration problem after an app update. It only affected new Android users within that registration period. iOS users were not impacted.
How We Fixed It
On the evening of August 30, our technical team quickly identified the cause and optimized the backend system. Since then, the problem has been resolved.
What You Need to Do
If you are one of the affected users:
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Connect your device to the internet.
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Restart the APP.
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Go to the Upgrade interface.
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Refresh to check for updates.
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The missing diagnostic packages (BMW, Toyota, Lexus, etc.) should now appear. Download and install them as usual.
Video Demonstration
We’ve prepared a short video showing the troubleshooting process and how to refresh your upgrade interface.
Final Notes
At XTOOL, we strive to provide reliable and professional automotive diagnostic tools. We sincerely apologize for any inconvenience caused by this temporary issue. If you continue to face problems, please contact our customer support team for assistance.
Thank you for your patience and support!