If you are not satisfied with our products and want to initiate the refund process, our customer service is willing to help you. 

The rules are as follows:

● If you are not 100% satisfied with the purchase, you can return it and

Get a full refund or exchange it for another product you want. (If the goods are returned due to the customer's mistake, the return freight shall be borne by the customer, and the freight shall be borne by the customer.)

● You can return or refund the product within 30 days from the date of receipt. whatever

The products you return must be in the same condition as when you received them, and use the original packaging. Please keep the receipt.

● The refund will be processed within 5 working days after receiving and confirming the return. Please check your account.

● Please contact us for any questions about returns and refunds. support@xtoolglobal.com

Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us if the customer has not received the refund after ten business days.

According to the "Contact Us" section below, you can contact us by email or phone to cancel the order. The cancellation will not be confirmed until you receive a reply from our customer support team：support@xtoolglobal.com

Due to the speed of our order processing (as fast as possible), we will try but cannot guarantee that we can cancel your order on the website.

For all orders (including advance orders), your credit card/debit card will be charged immediately. No matter when the project is expected to be delivered, the collection will not be delayed.

Refund

After the warehouse receives and checks your returned goods, we will check the status of the received goods and notify you that we have received your returned goods. We will also notify you of the approval or rejection of the refund.

If you are approved, your refund will be processed and your PayPal account or original payment method will automatically apply credit within a certain number of days.

Late or missing refund (if applicable)

If you have not received the refund, please check your bank account again.

Then contact your PayPal account manager or credit card company. Your refund may take a while to complete.

Next, please contact your bank. It usually takes some processing time before the refund is released.

If you have completed all these, but have not received a refund, please contact us through the following ways.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins from the day you (or a third party you nominate) receive the last item of your order.

How to exercise your right of withdrawal: To exercise your right of withdrawal, notify us by sending a clear written statement to support@xtoolglobal.com before the withdrawal period expires. You may use the following model text:

"I hereby give notice that I withdraw from my contract of sale for the following goods: [product name/order number], received on [date], Name: [your name], Address: [your address]."

You must return the goods to us without undue delay and no later than 14 days after notifying us of your withdrawal. Return shipping costs are borne by you unless we have agreed otherwise.

Refunds: We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or you have provided proof of return, whichever is earlier. Refunds will be issued to your original payment method.

Exceptions: The right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons, or to goods made to your specifications.

Contact us:

+86 17688759209

support@xtoolglobal.com

info@xtoolglobal.com